30 DAY EXCHANGE/RETURN POLICY EXCEPT FOR:
Discontinued Designs of apparel or jewelry
By using USPS Priority Mail Boxes from your local Post Office you can print a label with postage online and receive free delivery confirmation.
- EXCHANGES: Include details of the size change you desire and payment for return shipping. Without payment, a merchandise credit will be issued for the item ONLY.
- RETURNS: Your choice of merchandise credit or refund to original form of payment. If it is determined that a customer has a high pattern of returns, a 10% restock fee may be applied.
SHIP TO: A Different Direction
ATTN: Exchange/Returns Department
PO Box 427
Belle Plaine, KS 67013
- Please note: jewelry must be shipped in a box or padded envelope. Otherwise, and padded well. Damaged items will result in a 15% restock fee taken from the return credit.
As a security measure, our staff has no access to your payment information other than the type of card used and the last 4 digits. Only the returns staff has the ability to access for refunds.
Especially after the holidays, an EXCHANGE process can take several weeks as popular items await restock of inventory.